Customer Services

CONTACT

Customer Service & Warehouse
3027 Route 9
Cold Spring, NY 10516
Email: customerservice@bidkhome.com
Phone: 845.265.6052
Fax: 845.265.6388

For immediate assistance, please find more information below about:

  • Ordering
  • Shipping Rate Sheet (PDF)
  • Payments and our credit application form (PDF)
  • New Customer Set-up form (PDF)
  • Claims and returns, and our online claim form
  • Ecommerce considerations

Or, fill in the form below and we'll get back to you shortly.

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ORDERING

ORDERING QUALIFICATIONS

BIDKhome is a wholesale company and sells to the trade only. By submitting your order, you are verifying that you are ordering for a legitimate business and are recognized at the federal and state level to make tax-exempt purchases for the purpose of resale.

MINIMUM ORDER

There are no minimum requirements for ordering. Please note that certain items sold by case packs. Orders under $800are shipped at the actual shipping rate (determined by the carrier), which may constitute a higher-than-average percentage of total order value. Please see the shipping section for our orders over $800.

BACKORDERS

We strive to ship every order complete, but sometimes that not possible. All backorders will ship unless cancelled by the customer. It is highly recommended to cancel backorders in writing. When your order is ready to be shipped, any item not available will be placed on backorder unless instructed otherwise. Please note that your order will be shipped as complete as possible, but it is not suggested to request complete shipping as this may delay delivery of your order.

SHIPPING

BIDKhome is a wholesale company and sells to the trade only. By submitting your order, you are verifying that you are ordering for a legitimate business and are recognized at the federal and state level to make tax-exempt purchases for the purpose of resale.

Zone 1

$0–$799: Actual rate
$800–$2,999: 16%
$3,000–$4,999: 14%
$5,000+: 10%

Zone 2

$0–$799: Actual rate
$800–$2,999: 18%
$3,000–$4,999: 16%
$5,000+: 11%

Zone 3

$0–$799: Actual rate
$800–$2,999: 20%
$3,000–$4,999: 17%
$5,000+: 12%

This structure applies to orders that are: 

  • All Shipments are sent from Cold Spring, NY 10516
  • Shipping to a destination within the lower 48 states (shipments to Hawaii, Alaska, and other countries will be shipped at the actual rate)
  • Comprised of more than 50% full-priced merchandise by value (any order with discounted items will be shipped at the actual rate)
  • Backorders will be shipped at the same rate of the initial order
  • The shipping rates apply to FedEx Ground and LTL shipments

Freight can be quoted upon request. 
Customers are also welcome to pick up orders at our warehouse in Cold Spring, by appointment made at least 24 hours in advance.


ADDITIONAL & ACCESSORIAL CHARGES

Shipping companies charge for extra services outside of their normal rate schedule. If a customer requests additional services, or the shipping company deems it necessary, we will pass on these extra shipping costs, according the following schedule:

  • Drop Ship Fee (FedEx Ground and LTL): $10
  • Third-Party Shipper Fee per pallet (LTL): $60
  • Third-Party Shipper Fee (FedEx Ground): $10
  • Residential Delivery (LTL): $75
  • Non-Standard (greater than 48"x40") Pallet Fee: Actual Rate Shipping
  • Call for Delivery Appointment (LTL): $10
  • Inside Delivery (LTL): $100
  • Limited Access Location Fee: $75
  • Lift Gate Fee: $50
  • Pallet Fee on Actual Rate Shipping: $40
  • One-Time Routing Guide Review/Compliance Fee: $50

SHIPPING GLOSSARY

  • Accessorial Charges: À la carte or “accessory” charges for extra shipping or delivery services.
  • FOB (Freight on Board): The responsibility for freight charges begin at location following.
  • HFC (Hold For Confirmation): Indicates an order that is assembled but not considered active.
  • Liftgate: Specialized equipment on the rear of a truck that brings the palletized shipment to street level.
  • Limited Access Location Fee: A charge levied by the shipping company, at their discretion due to the extra effort required to make the delivery. Such locations include: camps, places of worship, educational institutions, construction sites, temporary events, storage units, locations requiring security inspections, schools, islands, businesses, rural locations, and farms.
  • LTL (Less Than Truckload): A palletized shipment transported by truck.
  • Third Party Shipper: A shipping company determined by the customer that is not in regular use by BIDKhome.

DROP SHIPPING

BIDKhome will drop ship orders according to instructions on your purchase order. There is a $10.00 drop ship fee per order.

PAYMENT

All first orders are shipped under prepaid conditions (credit card or wire transfer). Credit cards are charged at the time of shipment, only for the items shipped. Net 30 day payment terms may be established after the first order and only upon approval of credit. To apply for Net 30 days, please download the credit application , complete in its entirety, and email it to customerservice@bidkhome.com or fax to 845.265.6389. Net 30 terms are only available to domestic customers. All international orders must be shipped under prepaid conditions. Delinquent accounts are subject to interest charges and revocation of net 30 terms. Delinquent accounts that are submitted for collection will incur an additional 20% collection fee and all associated legal expenses.
Download our credit application here.

CLAIMS AND RETURNS

CLAIMS

Damages, shortages, and defects must be reported in writing within 5 days of receipt of goods. All damage must be documented with a photograph. If there is any damage to the outer packaging of the shipment, it is important to describe in writing the damage on the delivery receipt or electronic clipboard of carrier. If the shipment is signed for in good condition, but concealed damage has occurred, you must contact BIDKhome within 3 days to report the damage and request an inspection of the damaged goods. Please keep all original packing for 5 business days after damage is reported.
Download our credit application here.

RETURNS

All returns must be authorized by BIDKhome with the issuance of a Return Authorization number. Any items returned without a valid RA# on the outside of the carton will be refused and all shipping charges will be the responsibility of the sender. Any unauthorized items that are returned with authorized items will not receive credit. If an item is reported to be defective and upon authorized return, is deemed by BIDKhome to be of first quality, then a 20% re-stocking fee and applicable shipping charges will be applied. Returns for first quality merchandise are not accepted.

ECOMMERCE CONSIDERATIONS

MAP POLICY

Our minimum advertised price policy is 2.1 times the wholesale price.

CHANGING INVENTORY

Our inventory is constantly changing, and we recommend that online retailers regularly check our inventory to ensure fulfillment.

PRODUCT IMAGERY

Product imagery remains the property of the BIDKhome unless otherwise specified. Elements contained within this website can not be reproduced, copied, modified or used in any manner without the express permission of BIDKhome. Under no circumstances can these images be used for any personal or commercial purpose. Please contact info@bidkhome.com for permission to use images for any purpose. High resolution files are also available.

DROP SHIPPING

We are happy to serve our ecommerce customers with a drop shipping program. The standard rate of $10 per shipment applies to all ecommerce shipments as well.