Damages, shortages, and defects must be reported in writing within 5 days of receipt of goods. All damage must be documented with a photograph. If there is any damage to the outer packaging of the shipment, it is important to describe in writing the damage on the delivery receipt or electronic clipboard of carrier. If the shipment is signed for in good condition, but concealed damage has occurred, you must contact BIDKhome within 3 days to report the damage and request an inspection of the damaged goods. Please keep all original packing for 5 business days after damage is reported.
To submit a claim, please fill out the form below. Also note that photographs of damage will be required once a submission is received and reviewed.